 - 【Position Summary】
The Manager of Service Contracts will perform a full spectrum of contracts administration tasks including drafting, negotiation and administration of Service related documents/contracts under tight deadlines. Manage the Service Contract team as they negotiate contractual terms and conditions with vendors and/or partners (with a focus on Service Contract renewals) to ensure company and legal compliance in the Service Agreements. This role will actively participate in identifying best practices and support strategic initiatives while partnering with the Field Service and Capital Contract teams to implement process improvement initiatives and identify best practices.
【Roles and Responsibilities】
Work closely with local and corporate management as a process owner of Service Contracts
■Facilitate the rollout of new Service offerings and modification of existing offerings
■Drive alignment with various teams locally throughout the Service lifecycle: pre-install, post-install, renewal / upgrade, termination
Supporting capital sales activity
■Work with Sales Operations, Legal and Capital sales teams to oversee accurate set up of new installs in the SAP CRM database
・Set the warranty in CRM (date range, service level, options)
・Set CRM and billing for paid services in the case that the sales licensing support agreement includes paid service
・Set warranty and subscription of advanced simulator (SimNow) in CRM
・Provide pre-paid (multiyear) service billing plan for Capital sales contracts
■Oversee and carry out procedures for termination of service contracts on trade-in systems
・Create termination letters for trade-in systems per customer’s request (no need if no customer request because term is included in SLSA)
・Draft, seal and send amendments for public hospitals
・Create credit memos, change CRM settings to stop future billings and apply for refund process
・Facilitating Use License Service Agreements for service contract renewals, bids and other circumstances
■Create quotes and seal request based on requirements from Field Service team and adhering to established company protocols on pricing and discounting
■Draft the service agreement, working closely with Legal and・ Finance teams, based on requests from Field Service team
・Create seal request for Service Contract related documents such as certificates of list price, service structure and plan, certificates of service provider, etc.
・Coordinate needed documentary stamps
・Manage the approval workflow process for service agreements
■Seal and send service agreement to relevant Field Service personnel to submit to hospital
■Prepare tender applications for public hospitals
・Create tender application, prepare certifications (balance sheet, company registration, company certificate, tax certificate, etc.)
・Prepare quotation for tenders
■Once the service agreement is signed, perform necessary communications and system settings
・Receive PDF of signed agreement and inform Field Service personnel regarding returned contract
・Set CRM and billing plan and upload signed agreement PDF to active contract list
・Update service contract target list
■Oversee and carry out ongoing service and simulator subscription administrative activities
■Service related billing activities
・Send out service invoices (monthly 50-60, quarterly, etc.)
・Prepare documents enclosed with invoice, create invoice and seal requests (and hospital format for invoice service report and seal requests)
・Receive and maintain PDFs of returned documents
・Respond to inquiries related to invoices from Field Service personnel on behalf of hospitals
■Advanced simulator subscription requirements
・Send notification of invoices to Field Service personnel
・When subscription is terminated, create and send termination letters, change CRM settings and delete future billing and send notification of termination
・Maintain the SimNow subscription list and share with US and ISJ product marketing teams
■Oversee and carry out various service administrative tasks as needed
■Create documentation as requested by Field Service personnel such as hospital entrance forms, preventative maintenance plan, etc.
■Copy and send SRS training documents
■Support troubleshooting and UAT for SAP issues and changes with business system applications teams
■Respond to inquiries from US revenue team and others
 - 東京都
 - 【年収】900万円 ～
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