- This position has the responsibility to solve technical requirements and issues with Level3 support from corporate IT. In addition, it is required to be involved the local/global IT project as the project member or lead for the speciality area. In order to achieve this responsibility,
-Analyse, Design, implement the system or enhancements.
-Create and maintain all required technical documentation per IT methodology and processes.
-Demonstrate technical leadership by staying current on new technologies
-Be accountable for technical issue resolution including diagnosis of problem, recommendations for workarounds, and defect correction.
-Maintain collaborative working relationship with IT business partners, IT services (data center, servers, networking, security) and software vendors.
-Support initiative / project with Business Partners and other IT team in US / Japan with expected timing.
-Develop strong and trusting relationships with business, IT partners and US counterpart at many levels of the organization.
-Develop/enhance existing SLA (Service Level Agreement) and Score Card to keep improving the service level.
-Develop and manage trouble log with analysis proactively and periodically, includes identifying any issues and addressing them in a timely manner, to ensure minimized system down time and/or business interruption.
-Manage to process business partner’s request in timely manner.
-Provide regular status updates to Supervisor, both oral and written.
-Build up strong relationship with In-country and U.S Support team.
- 【年収】600万円 ～ 1000万円